When ordering personalized designs from us, we work with you directly to make sure your design is everything you wanted. To understand how that process works, we’ll explain the process of custom orders so that you know exactly what to expect!
First, select your design and any options offered. If you like a design but want different colors than those offered, you can request a recolor and will need to also add our recolor listing to your cart. Some listings allow you to select a color as they are simple changes, other designs are complex and time consuming to change all of the design colors and require the recolor listing. If you’re only looking to change the color/font style of the personalized text, there is no need to purchase recoloring.
*We highly recommend ordering a sample card for weddings and large events or if you are concerned about specific colors to ensure that the design of your card is just how you’d like.
After you’ve added everything to your cart that you want to purchase, go to checkout. On the checkout page towards the bottom you will find an area labeled “Order Notes”. This is where you will enter all of your event information and any design changes needed. If you purchased a recolor, this is also the space where you will specify what colors you want to use for specific design elements.
Submit your order and within 1-2 business days, a digital proof will be set up for your order and emailed to you. All products with customization will come with a digital proof and you will need to approve it before your order is sent to print, not approving your proof will result in a delay in your order. Review your proofs and make sure that there are no typographical errors and that the layout is set up as you want it. We are not responsible for errors in your text, so please review it carefully! If you find something that needs to be changed, just let us know, each customized order includes up to three (3) digital proofs. Any additional proofs needed will incur a $5.00 fee and take more time, so make sure you include all of the changes needed initially so that we can get your items sent to you quickly!
That’s it, we’ll take it from here and set up your order to print! For small orders the general turn around time is 3-5 business days upon approval of your digital proof. For larger orders (for example, 30+ cards), our processing time can vary. If you need a larger order by a quickly approaching date, please contact us first to ensure that we have the amount of needed materials for your order and that we can complete your order by the date needed. Our products are shipped via United States Postal Service, we cannot guarantee shipping times as once items are shipped we do not control how quickly USPS delivers them to you. If you have any other questions, feel free to contact us!